Check Your Internet Connection and Try Again
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- How to Fix NordVPN Connection Issues
- Stride 1: Make Sure Your Business relationship Is Active
- Footstep 2: Reset or Reinstall NordVPN
- Pace three: Restart or Reinstall the TAP Adapter
- Footstep iv: Try a Different Server
- Step 5: Switch Betwixt TCP and UDP
- Step 6: Allow NordVPN as an Exception in Your Firewall
- Step 7: Check for Antivirus Issues
- Step 8: Flush the Windows Network Stack
- Final Thoughts
- FAQ
- Comments
NordVPN is hands 1 of the all-time VPN services around, going toe-to-toe with ExpressVPN in a host of our guides, including our best VPN for torrenting and all-time VPN for Netflix guides. Equally you can see in our NordVPN review, though, even this VPN is not above connection issues, which plague nearly all VPN services. In this guide, we're going to help you solve why NordVPN is not connecting.
If you want to learn more about this service, make sure to read our guides on if NordVPN works in China, as well equally if NordVPN is safe to use in general.
If you'd rather skip the whole troubleshooting process, be sure to read our ExpressVPN review. Although NordVPN and ExpressVPN are equally matched, the latter wins in a few areas, and comes with a 30-day money-back guarantee, to boot.
Okay, with the introduction out of the way, let's see what you lot tin can do if y'all're experiencing NordVPN connectedness issues. Hopefully, these eight steps will solve the problem.
How to Fix NordVPN Connexion Bug
- Make sure your business relationship is active
- Reinstall the client
- Reset your TAP adapter
- Switch servers
- Switch between TCP and UDP
- Allow NordVPN as exception to your firewall
- Bank check your antivirus
- Flush the Windows network stack
Footstep i: Make Sure Your Account Is Active
Before going crazy with troubleshooting steps, yous demand to make sure you have an active NordVPN business relationship. Head to the website here and log in with your credentials.
On the dashboard, you'll see a "my services" section showing any active subscriptions you have. If you don't have any, that's your trouble. Resubscribe or renew your subscription, and NordVPN should work just fine.
Also, brand sure you're properly logged in to the NordVPN application. If you haven't signed in yet, NordVPN will show a login screen when you first boot the application. If you lot're already logged in, click the cog icon in the top-right corner and select "my business relationship." Ensure the proper account is signed in.
Step ii: Reset or Reinstall NordVPN
Reinstalling software tin can solve a globe of injure, so it's the first affair yous should do if you're experiencing connection problems with NordVPN. Thankfully, you don't need to reinstall the application correct abroad. Click the cog icon and select "advanced." From there, click "run diagnostics tools." When the new window opens, click "reset app."
If that doesn't solve the trouble, fully uninstall NordVPN using the Windows Control Panel and reinstall it from the NordVPN website.
Step 3: Restart or Reinstall the TAP Adapter
Reinstalling should fix any TAP adapter issues, but in case it doesn't, you lot tin restart the TAP adapter. Open the Windows Control Panel and head to the Network and Sharing Heart. On the left side, click "change adapter settings" and discover the adapter named "TAP-NordVPN Windows Adapter."
You want to try disabling the adapter. Right-click it and select "disable," then after a moment, right-click it over again and select "enable." If that doesn't solve the problem, you tin uninstall the adapter using the Windows Control Panel and reinstall information technology from the NordVPN website.
Step iv: Try a Different Server
At that place'due south no shortage of NordVPN servers, and if reinstalling doesn't practice the trick, information technology's probable a server issue. Try connecting to a unlike server in the NordVPN app and see if that solves the problem. If yous're able to connect, at that place'due south likely a problem with a particular server in the network rather than NordVPN itself.
Footstep v: Switch Between TCP and UDP
If it'due south non a server event, your problem could be a VPN protocol event. Click the cog icon in NordVPN and go to the "auto-connect" section. At that place, turn the "choose a VPN protocol and server automatically" setting off. You tin and so choose between OpenVPN UDP and OpenVPN TCP. Switch to whichever protocol you're not using to see if information technology solves your connexion problems.
Likewise, if y'all're using the new NordLynx protocol — acquire more than about that in our WireGuard article — try switching to OpenVPN.
Step 6: Allow NordVPN every bit an Exception in Your Firewall
In rare cases, Windows Defender, one of the best complimentary antiviruses, tin can misidentify NordVPN as a malicious awarding. Before calculation it as an exception, turn off the Windows Defender Firewall and try connecting. If you're able to connect, it'due south a firewall upshot, and you'll need to add NordVPN as an exception. If you still tin't connect, motion on to footstep seven.
To add NordVPN as an exception, press "Windows Key + S" and search for "Windows Defender Firewall with Advanced Security." There, you'll demand to add iii inbound and 3 outbound rules. Add a rule in each section for nordvpn.exe, nordvpn-service.exe and openvpn-nordvpn.exe. All of them should be in the application's install directory.
Pace 7: Check for Antivirus Issues
If y'all're not using Windows Defender and instead have one of the best paid antiviruses protecting you, such as Bitdefender, that could be causing problems. Although each antivirus has different protections, at that place are two areas you want to bank check. First, make sure your antivirus hasn't misidentified any NordVPN executable files equally malicious.
And so, add the three applications mentioned higher up as exceptions in scanning and, if your antivirus supports it, to your firewall.
Step 8: Flush the Windows Network Stack
If your problem still isn't solved, try flushing the Windows Network Stack. Search for the command prompt and run it as an administrator. Input these iv commands and endeavor NordVPN again:
- ipconfig/ release
- ipconfig/ flushdns
- ipconfig/ renew
- netsh winsock reset
After each command, press the "enter" primal. If NordVPN is working, problem solved. If not, you tin can try the following five commands:
- netsh interface ipv4 reset
- netsh interface ipv6 reset
- netsh winsock reset itemize
- netsh int ipv4 reset reset.log
- netsh int ipv6 reset reset.log
Final Thoughts
After following all 8 steps, you should solve any connection problems with NordVPN. The app has an fantabulous reset feature, and in most cases, that'll solve any problems. Be sure to read our how to utilize NordVPN guide, in instance you missed a step during the installation.
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If you're however experiencing connection issues, your problem is far outside of annihilation we've experienced and anything talked about online, so you lot're meliorate off just subscribing to a new service like ExpressVPN (find out how to cancel NordVPN and go a refund).
Did y'all solve your NordVPN connection issues? What was the problem? Let united states of america know in the comments below and, every bit always, thanks for reading.
FAQ
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There could be a lot of reasons why NordVPN won't connect, but you tin can usually solve the problem by resetting the awarding. In the settings, click on "advanced," then on "run diagnostics tool." From in that location, you'll run across an option to reset the application fully.
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Long connection times aren't a unique trouble to NordVPN. Depending on infrastructure, server load and distance, you lot could have longer connection times than boilerplate. If after a minute or ii you still haven't continued, try switching to a different VPN server and see if that solves the problem.
Source: https://www.cloudwards.net/nordvpn-not-connecting/
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